Office Manager with Customer Support Saffron Walden

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Job Description

Office Manager with Customer Support Saffron Walden

Office Manager with Customer Support Saffron Walden

Office Manager with Customer Support Saffron Walden. Our client based in Saffron Walden is looking for an experienced individual to join their team as an Office Manager with Customer Support. Perfectly, the candidate will already have experience of a dynamic team environment and be able to demonstrate exemplary Customer Support ability. The candidate should be hungry to make the role their own and have the capability to promote, with support, to Office Manager.

The role;

The Ofiice Manager will be working collaboratively with sales department, to support the team with exceptional customer support skills. To put the customer first via email and phone and provide support on-brief, on-time with accuracy without exception. You will be a team player with great people and communication skills wishing to build a solid career in Customer Support and Office Management. Ultimately, you should be able to contribute to creating and maintaining good customer relationships in a B2B environment and ensure smooth sales team operations.

Main Tasks Responsibilities –

  • Support Sales Manager & Sales Team as required
  • Help customers with day to day enquiries such as progressing orders, sourcing specials, navigating around the web site responding within the agreed SLA’s as set by Head of Department this would be via email or phone
  • Liaise with other departments to help resolve customer queries
  • Manage back of house systems to ensure all orders process through ensuring all restrictions are adhered to
  • Accurately process orders on the system in line with customer requirements
  • Review and progress back orders / out of stocks liaising with suppliers and other departments as required

Personal Specification –

  • Good Educational Standard
  • Excellent knowledge of Microsoft Office packages such as outlook, excel and word
  • Well organised with the ability to multi task and prioritise tasks accordingly
  • Dynamic & Positive Outlook
  • Mindset to work in high performance sales culture
  • Keen eye for detail
  • Can work as part of a small team and autonomously
  • Can work under pressure
  • Numerate
  • Confident to interact and deal with all people at all levels of the business
  • Ideally to reside within 30 miles radius of the office
  • Enthusiastic’ can-do’ attitude who doesn’t mind going that extra mile to get things done, a completer finisher focussed on delivering the best service possible to colleagues and customers alike

Reports to: Sales Manager

Based: Saffron Walden

Salary: £24k – £26k dependant on experience

Core Hours: 9am- 5.30pm Monday through to Friday (with flexibility)

Apply today – 01279 260096